W and M Smith Florist Supplies, Terms of Use

W and M Smith Website usage terms and conditions


Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern W and M Smith’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘W and M Smith’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is The Pightle Barn, Blacksmiths Lane, Middlewood Green, Stowmarket. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Please take into consideration that W and M Smith is also a Cash and Carry, therefore, if staff are busy with customers in the warehouse or with a delivery it may delay your Order.

2. Prices

The prices shown for all goods and carriage are subject to the addition of VAT at the appropriate rate.

3. Carriage Charges

3.1 Orders worth less than £150 for delivery within the UK on Monday to Friday inclusive, will have the following charges added to the Order :-

Order Value

Up to £15

Up to £75

Up to £100

Up to £150

Above £150

Carriage Charge






3.2 A requested overnight weekday delivery will attract a further charge of £10 additional to the normal carriage charge. 

3.3 A delivery requested for a Saturday will attract a further charge of £20 additional to the normal carriage charge. 

3.4 The Order for a requested delivery ( see par 3.2 and 3.3) must be received before 10.00am on the day before the delivery is required.

3.5 Deliveries are not available on a Sunday or Bank Holiday.

3.6 Please contact us for delivery charges outside the UK before placing an Order. 

              NOTE  The Order Values and Carriage Charges shown are before the addition of VAT


4. Cancellation and Returns

 4.1 Once an Order has been placed it may not be cancelled or amended without prior permission of W & M Smith.

4.2 No goods are sold on a ‘sale or return’ basis and we will not credit for goods bought incorrectly. 

4.3 No returns will be accepted arising from an error on behalf of the Purchaser.

4.4 W & M Smith may agree to accept return of goods at their sole discretion but in doing so will levy a 20%  handling charge.

4.5 All transport  costs incurred for returning goods will be covered by the customer.

4.6 You must be there to sign for the delivery of the Order so please give an address at which you will be present.            If the Order is sent back to W and M Smith there will be another carriage charge to send it back to you.


5. Claims


5.1 The carriers are to be notified, at the time of delivery, of any goods received damaged. Damaged goods must be signed for as ‘damaged’ otherwise no claim can be accepted. Apart from such notification of damage, all communication with the carrier must be conducted through W & M Smith.

5.2 Damage to postal deliveries must be reported to W & M Smith within seven days of receipt. 

5.3 It should be noted that we are not insured with couriers for sending glass or ceramics.


6. Liability


6.1 W & M Smith shall not be liable for any shortage of quantity of goods delivered unless a claim in writing is lodged with them within seven days of the date of delivery of the goods.

6.2 W & M Smith will not be liable for any defect in quality, condition or fitness for purpose of the goods nor failure to comply with specification sample or description unless a claim in writing is lodged with them within ten days of delivery of the goods.

6.3 It shall be the responsibility of the Purchasers, at all times, to satisfy themselves as to the suitability, or otherwise, of the goods purchased.

6.4 In no circumstances shall W & M Smith be liable for consequential damages howsoever arising.

6.5 Certain items are sharp or contain substances to be used with care. No liability will be accepted for misuse.

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